Skip to content

Finding the problem?

To obtain more information about the system, perform the basic troubleshooting steps:

  • Enable extended logging and related logging flags (see Configuring logging).
  • Download and check the logs.
  • In case it is affected, deactivate and activate the connector.
  • In case it is affected, deactivate and activate the data destination and the sync.
  • Open the browser debugger and check the console or network logs for errors, while performing the affected action.
  • Restart the app.
  • Restart IED.

If the issue cannot be resolved with the information obtained by these steps, please contact the support via SIOS.

Except where otherwise noted, content on this site is licensed under the Siemens Inner Source License .